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Cancel request when service have not been activated

atoz
Newbie
Posts: 2
Registered: 12-11-2017

Cancel request when service have not been activated

Hi,
I ordered my broadband on 22/10/2017 and yet it has not been activated (not even an activation date has been communicated to me). I tried to contact you via chat but it is not available. I tried to contact you via phone and there is an automated message saying that I should wait 45 minutes. Sincerely I won't need to stay with you for one year to understand that Plusnet services are poor and that it is better stay with my more expensive though reliable operator.

Do you know if I can request the cancellation of my request considering that none of them has been activated?

Thanks

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,152
Thanks: 861
Fixes: 212
Registered: 21-04-2017

Re: Cancel request when service have not been activated

Hi there and I'm sorry to see you've decided to cancel your order.

 

It looks like there are two lines showing at your address and we weren't sure which one to takeover.

 

All the best moving forwards.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team