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Can you confirm that my order has been placed

Takiplus1
Newbie
Posts: 4
Thanks: 1
Registered: 4 weeks ago

Can you confirm that my order has been placed

Hi

I have placed an order for a fiber broadband and paid for the router cost. However I have not received a confirmation email, and nothing in my account shows that I placed the order. Can you please confirm the status of my order please?

Thanks

2 REPLIES 2
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Re: Can you confirm that my order has been placed


Moderators Note


This topic has been moved from ADSL Broadband to My Orders

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Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Can you confirm that my order has been placed

Thanks for getting in touch @Takiplus1

I can confirm that the upgrade has gone through and the date for your fibre service to go live is the 10th of September.

You should receive the router a few days before then.

Let us know if you have any further questions

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 Matthew Wheeler
 Plusnet Help Team