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Can we pick a start date?

chrisfletcher86
Newbie
Posts: 3
Registered: 06-01-2017

Can we pick a start date?

I'm out of the country at the moment but signing up ready to move into my first home. I have a move in date and I'd like to start service on that day, but signup for phone and broadband seems to indicate that plusnet will 'do things ASAP'.

Is it possible to pick a date later in the process as it is with other ISPs?

I don't want to cut the current residents off from their phone and broadband, but I don't want to wait until I move in to find theres a multiple week wait either.

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Can we pick a start date?

Hello @chrisfletcher86

 

Yep. We'll be able to set a date for the services to go live. I can't guarantee that we'll be able to choose the day you request, however, we'll certainly be able to delay the activation/installation by a reasonable amount of time.

 

Once you've an account setup, please feel free to let me know and I'll amend the required by date for you.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
chrisfletcher86
Newbie
Posts: 3
Registered: 06-01-2017

Re: Can we pick a start date?

@Anoush Are you saying place the order as normal then message you? My move in date is the 23rd of Jan, so the date is a couple of weeks away now.

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Can we pick a start date?

Pretty much. I believe you should be able to choose a date as part of the order process.

 

Either way, if you send me a private message once the account is set up I'll see what I can do.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support