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Can't find out what's happening with my move to Plusnet

FIXED
atapia
Interested
Posts: 1
Registered: ‎13-12-2018

Can't find out what's happening with my move to Plusnet

I'm moving to Plusnet from TalkTalk.  The transfer date is 18 or 19 December depending on which part of my account profile I look at.  The router hasn't yet arrived and it appears from my account that the order hasn't  been made.  I want to talk to someone about it but can't get through to the service centre on the phone and can't disable Adblocker to access the online chat facility.  What do I do?

2 REPLIES 2
Anonymous
Not applicable

Re: Can't find out what's happening with my move to Plusnet

Hi @atapia, Welcome to the Forum.

If you wait someone from Plusnet will pick this up soon enough I'm sure and you'll be able to progress your query further.

 

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Can't find out what's happening with my move to Plusnet

Fix

Hi @atapia thank you for getting in touch.

 

Sorry to hear that you've had difficulty contacting us through our other support channels

I have checked your orders and they are progressing as planned. You can view a further update on your orders here

 

Should you have any questions please do not hesitate to get back in touch