Can't find out what's happening with my move to Plusnet

[#1]

I'm moving to Plusnet from TalkTalk.  The transfer date is 18 or 19 December depending on which part of my account profile I look at.  The router hasn't yet arrived and it appears from my account that the order hasn't  been made.  I want to talk to someone about it but can't get through to the service centre on the phone and can't disable Adblocker to access the online chat facility.  What do I do?

[#2]

Hi @atapia, Welcome to the Forum.

If you wait someone from Plusnet will pick this up soon enough I'm sure and you'll be able to progress your query further.

[#3 · Accepted solution]

Hi @atapia thank you for getting in touch.

Sorry to hear that you've had difficulty contacting us through our other support channels

I have checked your orders and they are progressing as planned. You can view a further update on your orders here

Should you have any questions please do not hesitate to get back in touch