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Can't change hub delivery address

Sesmo
Interested
Posts: 1
Registered: ‎08-04-2014

Can't change hub delivery address

Hey Plusnet,

 

I requested an upgrade to fibre on 18.01. Received the confirmation mail, but that's been it. I've checked the BT ADSL checker and can see the order is due to complete on 30.01. Looking at the account summary, I can see the order in there (although dated in the 1970's!'). The order status for the new hub only brings up the delivery info for the router which was delivered in 2014. I can't amend the order delivery address for the new hub. I've attached screenshots showing what I mean.

 

Help!

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Can't change hub delivery address

Thanks for getting in touch.

From what I can see the new router has already been ordered to your current address.

If this needs changing drop me a PM with the address and we'll get this changed for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team