hi, if you go here https://www.broadbandchecker.btwholesale.com/#/ADSL and enter your phone number it will give info on estimated speeds for your line etc there will be a box below that, in that box it should say if your order is still ongoing and if so what date it's expected to be done by Openreach.
Other than that there isn't anything else to help here on the forum other than a visit by one of the Plusnet Staff who rarely show up these days, your best bet might be to call even though it might mean waiting on hold for some time.
