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Can not renew my contract

FIXED
Shirleyann41
Newbie
Posts: 3
Fixes: 1
Registered: ‎01-02-2022

Can not renew my contract

Hi I'm being charged for out of contract broadband,when I log into my account it tells me a problem has occurred and I have an order in progress(which I haven't).

No one is answering any off the customer service numbers.

Any help would be appreciated😬

4 REPLIES 4
jab1
Legend
Posts: 16,653
Thanks: 5,252
Fixes: 246
Registered: ‎24-02-2012

Re: Can not renew my contract

@Shirleyann41 Welcome to the forums. Unfortunately there is a massive glitch in the Plusnet system that means even when you have no orders pending, the very creaky system thinks you have. This means that there has to be manual intervention to clear it, usually actioned by Help Team staff on here.

Hopefully this will get picked up tomorrow for you.

John
Shirleyann41
Newbie
Posts: 3
Fixes: 1
Registered: ‎01-02-2022

Re: Can not renew my contract

Thanks for the reply😁

I will try all phone numbers again in the morning.

jab1
Legend
Posts: 16,653
Thanks: 5,252
Fixes: 246
Registered: ‎24-02-2012

Re: Can not renew my contract

Hope you get someone that understands the issue - not all first-line call-handlers do.

John
Shirleyann41
Newbie
Posts: 3
Fixes: 1
Registered: ‎01-02-2022

Re: Can not renew my contract

Fix

All ,fixed and renewed this morning.

You where completely correct ,old order stuck in system.

 

Thanks for you quick response.And help.