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Can dial out on home phone but cannot receive calls

cherylmead
Newbie
Posts: 3
Registered: Tuesday

Can dial out on home phone but cannot receive calls

As subject,

We switched to PlusNet today, we're keeping our old number. The engineer came out and switched us over but was decidedly unclear on the phone migration situation. Several hours after he's left the phone can dial out but cannot receive calls. I'm guessing it's been a problem with the number migration?

6 REPLIES
mikelahey
Aspiring Pro
Posts: 163
Thanks: 61
Fixes: 10
Registered: 24-11-2015

Re: Can dial out on home phone but cannot receive calls

You can check what phone number is assigned to your line by dialing 17070, a recorded message will play back the phone number to you,

cherylmead
Newbie
Posts: 3
Registered: Tuesday

Re: Can dial out on home phone but cannot receive calls

It gives the correct number, the same number that shows on the recipient's display when dialling out.

It won't recieve calls, though. It rings and rings for the person dialling, but nothing happens on our end. It's not that the landline is on silent or anything - it has a flashing light on the phone that isn't being set off either.

The engineer said about the possibility of hit-and-miss connection rate for up to 24 hours, but that seems odd to me - and in terms of incoming calls it's been all miss, no hit.

198kHz
Seasoned Pro
Posts: 3,215
Thanks: 252
Fixes: 7
Registered: 30-07-2008

Re: Can dial out on home phone but cannot receive calls

Do you have a relatively modern master socket, and if so have you tried a phone in the test socket behind the detachable faceplate?

https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

Not young enough to know everything
cherylmead
Newbie
Posts: 3
Registered: Tuesday

Re: Can dial out on home phone but cannot receive calls

The engineer replaced the master socket yesterday, there's a new faceplate. But no, I haven't tested in the socket behind that... I'm a bit reluctant to, given that work was only just done..

alanc
Grafter
Posts: 31
Thanks: 5
Registered: 16-10-2015

Re: Can dial out on home phone but cannot receive calls

Hello,

I would encourage you to do the test suggested above.
If there is a fault between your local exchange all the way up to the test socket in the master socket then it is the service provider's responsibility to get it fixed.
If the fault is with anything plugged in to the test socket then it is the customer's responsibility, that includes any extension wiring, extension sockets and any devices connected.
If the faceplate does not have any screws, then you should be able to just grip it at the sides and gently pull it off.
This will eliminate any extension wiring you may have. Plug in to the test socket just a known working corded phone and test to see if it rings. If it does its your problem.
If it doesn't then I suggest you make sure the phone does work on a different line & if possible borrow another known working corded phone to test on your line again.
If no joy then you will need to report it to Plusnet as a fault.

 

Plusnet Help Team
Plusnet Help Team
Posts: 3,992
Thanks: 844
Fixes: 206
Registered: 21-04-2017

Re: Can dial out on home phone but cannot receive calls

I'm sorry to hear you're having problems with your phone service after joining us.

From looking at your account, it seems to be working now? -Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team