Can anyone advise how to escalate my order ?

[#1]

I am on a recently enabled FTTP exchange and I placed an order for FF900 on 15 Oct 25

I then received this message

The engineer appointment to activate your broadband is is confirmed for 27 Oct 25

Since that date I have had numerous cancellations and delays but eventually an engineer visited the house on 23 Dec to complete the interior installation.

He completed the installation but said there was a problem with the external works and it would need a repair.

We now have another appointment to complete the installation for 04 Feb 26

I find it totally shocking that this has dragged on for over two months and I face a wait of another month for any further progress.

(I have spoken to CS on several occasions but their advice has been limited due to Openreach involvement)

Can anyone advise how I can have this order reviewed or escalated as it seems to be an excessive length of time for this order to be completed.

Many thanks for any advice.

[#2]

@Bingstroller ISPs seem to have limited ability to put pressure on Openreach to expedite these sort of situations. I suspect that being part of the BT Group doesnt help Plusnet in that Openreach must go out of their way to avoid being charged with favouritism.

Often an email from the customer direct to the CEO of Openreach can get things moving... 

[#3]

@Bingstroller  As @MisterW  says an email to the Openreach CEO, (see www.ceoemail.com) could help. It certainly worked for me when my FTTP installation was delayed by 3 months because Openreach or their contractors failed to repair a blocked duct. The High Level Escalations team took over the order and sorted it. Plusnet appear to have very little influence to get Openreach to sort out problems like this.

[#4]

Many thanks to RealAleMadrid and @MisterW for their advice.
I emailed the BT Openreach CEO and received this response this afternoon

We’ll support with your order here in our High Level Complaints team. One of my colleagues will be in touch soon. They’ll keep you updated on the progress of your order until you’ve been connected.

Sorted 👍