Can I specify a date for my transfer to Plusnet?
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31-10-2020 1:27 PM
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Fixed! Go to the fix.
Re: Can I specify a date for my transfer to Plusnet?
31-10-2020 8:43 PM
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When I migrated in, there was an option to specify the date you wanted the service to go live, as well as the suggested date which is usually 14 days after ordering. I coincided my move with having already paid my current provider for the month and wanted to get my moneys worth.
Mark
Re: Can I specify a date for my transfer to Plusnet?
31-10-2020 10:36 PM - edited 31-10-2020 10:40 PM
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I’ve just gone through the order process again, just in case I missed it first time around, to the point just before ordering, but sadly no date picker, just a message saying most orders are completed within 10 days.
I’m wondering whether the lack of a date picker is because the system knows that I’m migrating from an ISP who, I believe, is LLU, or from ADSL to Fibre, so perhaps more difficult to co-ordinate/set a date up-front. In a ‘normal world’ this wouldn’t be an issue, as I’d be at work, but work is now home, and I need to be connected. Hoping a Plusnet employee can confirm. Thanks again.
Re: Can I specify a date for my transfer to Plusnet?
31-10-2020 11:03 PM
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01-11-2020 1:29 PM
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Thanks for your post @hs
While we'll automatically process an order for the soonest possible date, after you've signed up I'd recommend calling us on 0800 432 0200 to specify your transfer date as we can delay an order for up to 3 months in to the future.
Re: Can I specify a date for my transfer to Plusnet?
01-11-2020 8:50 PM
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Re: Can I specify a date for my transfer to Plusnet?
02-11-2020 10:22 AM
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