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Can I change my activation date?

sjosz
Hooked
Posts: 7
Thanks: 1
Registered: ‎18-08-2018

Can I change my activation date?

I need to make my activation date line up with the end of my current contract (15th October). The person I spoke to when I joined Plusnet said I could request this date but I have received an email saying the activation will be 11th. Please can someone tell me whether it is possible to have the date changed? Thanks.

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4 REPLIES 4
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,925
Thanks: 9,559
Fixes: 1,512
Registered: ‎21-04-2017

Re: Can I change my activation date?

Hi @sjosz

If we've tried to change your transfer date to the 15th but haven't been successful, it could be down to engineer availability.

Feel free to private message me your account username though and we'll be happy to take a closer look.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
sjosz
Hooked
Posts: 7
Thanks: 1
Registered: ‎18-08-2018

Re: Can I change my activation date?

Thanks @Gandalf, I've sent you a private message.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Can I change my activation date?

Hiya @sjosz, I have picked up your message and replied to this.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
sjosz
Hooked
Posts: 7
Thanks: 1
Registered: ‎18-08-2018

Re: Can I change my activation date?

Thanks @LaurenB