Cahsback offer
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Cahsback offer
27-12-2019 6:45 AM
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Dear Plusnet,
I joined Plusnet a few months ago and I got by "broadband is ready to go" mail the 2nd of September. I joined because of the £70 cashback offered to new customers on your website back in Summer, however, I have not received this cashback since then.
Can you please let me know what to do and how to receive the money.
Kind regards,
Alex
Re: Cahsback offer
28-12-2019 4:25 PM
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Hi @arosufinsen thanks for getting in touch.
I have taken a look into this for you and provided a more detailed response relating to your cashback here.
Please do get back to us if you have any further queries.
Re: Cahsback offer
02-01-2020 12:46 PM
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Dear LaurenB,
Thanks for getting back to me about this. I have looked through my mails (both personal and the plusnet mail) and cannot find any signs of receiving a mail from the rewards team. As I check my mail several times I day I would have noticed a mail saying "reward". I have therefore not been able to redeem any link or contact Plusnet about it within these 2 months you mention. Please resend a new mail as I never received the other mail.
Happy new year and kind regards,
Alex
Re: Cahsback offer
02-01-2020 6:46 PM
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Thanks for getting back to us @arosufinsen
I'm afraid as per the ticket on your account from Lauren it's not possible for us to resend it.
From what we can see the e-mail was sent out so it may be worth checking your spam/junk folder to see if it ended up there as we do advise this in our FAQ's here
Re: Cahsback offer
02-01-2020 9:02 PM
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Dear Matthew,
Thanks for the quick reply.
I did indeed check my spam folder as well, but there was no sign of the mail. Could you send me a screenshot of the page where you see that the mail has been sent?
I am just trying to understand how I missed this mail as I screen my incoming mails daily.
Thanks and kind regards,
Alex
Re: Cahsback offer
03-01-2020 2:01 PM
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Hi @arosufinsen,
I have attached a screenshot of the email via a support ticket on your account. Please click here to view my response and the attachment.
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