Cahsback offer

[#1]

Dear Plusnet,

I joined Plusnet a few months ago and I got by "broadband is ready to go" mail the 2nd of September. I joined because of the £70 cashback offered to new customers on your website back in Summer, however, I have not received this cashback since then.

Can you please let me know what to do and how to receive the money.

Kind regards,

Alex

[#2]

Hi @arosufinsen thanks for getting in touch.

I have taken a look into this for you and provided a more detailed response relating to your cashback here.

Please do get back to us if you have any further queries.

[#3]

Dear LaurenB,

Thanks for getting back to me about this. I have looked through my mails (both personal and the plusnet mail) and cannot find any signs of receiving a mail from the rewards team. As I check my mail several times I day I would have noticed a mail saying "reward". I have therefore not been able to redeem any link or contact Plusnet about it within these 2 months you mention. Please resend a new mail as I never received the other mail.

Happy new year and kind regards,

Alex

[#4]

Thanks for getting back to us @arosufinsen

I'm afraid as per the ticket on your account from Lauren it's not possible for us to resend it.

From what we can see the e-mail was sent out so it may be worth checking your spam/junk folder to see if it ended up there as we do advise this in our FAQ's here

[#5]

Dear Matthew,

Thanks for the quick reply.

I did indeed check my spam folder as well, but there was no sign of the mail. Could you send me a screenshot of the page where you see that the mail has been sent?

I am just trying to understand how I missed this mail as I screen my incoming mails daily.

Thanks and kind regards,

Alex

[#6]

Hi @arosufinsen,

I have attached a screenshot of the email via a support ticket on your account. Please click here to view my response and the attachment.