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CHECKING YOUR LINE We're running the final checks on your telephone line.

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Newbie
Posts: 2
Registered: ‎18-11-2019

CHECKING YOUR LINE We're running the final checks on your telephone line.

Hi - How long will my order status remain as:

 

CHECKING YOUR LINE - We're running the final checks on your telephone line

 

Is this a long process? 

 

 

3 REPLIES 3
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: CHECKING YOUR LINE We're running the final checks on your telephone line.

Hi @pct

 

Thank you for getting in touch and please accept my sincerest apologies that you haven't heard anything sooner. 

 

I have had to manually intervene regarding your orders and provided an update for you here

 

Kind Regards

 

Highlighted
Newbie
Posts: 2
Registered: ‎18-11-2019

Re: CHECKING YOUR LINE We're running the final checks on your telephone line.

Thanks @OllieC - good job I checked!

 

I assume the rest of the process will proceed 'automatically'?

 

 

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Plusnet Help Team
Plusnet Help Team
Posts: 689
Thanks: 89
Fixes: 52
Registered: ‎02-05-2017

Re: CHECKING YOUR LINE We're running the final checks on your telephone line.

Thanks for getting back to us @pct

 

The orders are now committed on our supplier system and are scheduled to complete on 03/12/2019. Please note it can take up to midnight for full activation but you will receive an automated email and SMS upon completion

 

Let us know if you need anything else

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team