I would like to cancel my plus net account as the money was taken out of my account nearly a month ago with nothing to show for it. I am so angry as need to work from home and have no option to do this. I have never had customer service this poor.
Thanks for getting in touch @Jtolmoe
I'm really sorry for the delay. I can see you've since rang our provisions team and we've progressed your order. I can confirm your services are due to go live on 09/10/20 before midnight, you should receive your new router before then too.
I'll follow things up with you the next working day after the 12/10/20 to make sure everything's working as it should be. I'll also be happy to discuss a goodwill gesture for the hassle we've caused by the delay.