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Broadband

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Newbie
Posts: 2
Registered: ‎28-09-2020

Broadband

I signed up to broadband and paid for everything on the 10th of September and am yet to here anything back!!! I need WiFi for the 30th as I am going back to uni. I have tried to contact plusnet via Instagram, online, twitter and was on hold for 2 hours with no answer. Please help!
3 REPLIES 3
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Moderator
Moderator
Posts: 29,965
Thanks: 3,158
Fixes: 481
Registered: ‎14-04-2007

Re: Broadband

Moderators Note
This topic has been moved from General Chat to My Orders.

Customer and Forum Moderator. Windows 10 Firefox 83.0 (64-bit)

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Newbie
Posts: 2
Registered: ‎28-09-2020

Re: Broadband

I am STILL yet to hearing anything about my order. I placed it on the 10th of September and am yet to hear anything. I have tried phoning (when the service is available (rarely) it is hours to wait), Instagram, Facebook and twitter and have had no response, this is TERRIBLE customer service.
I would like to cancel my plus net account as the money was taken out of my account nearly a month ago with nothing to show for it. I am so angry as need to work from home and have no option to do this. I have never had customer service this poor.
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Plusnet Help Team
Plusnet Help Team
Posts: 17,834
Thanks: 5,637
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Registered: ‎21-04-2017

Re: Broadband

Thanks for getting in touch @Jtolmoe 

I'm really sorry for the delay. I can see you've since rang our provisions team and we've progressed your order. I can confirm your services are due to go live on 09/10/20 before midnight, you should receive your new router before then too. 

I'll follow things up with you the next working day after the 12/10/20 to make sure everything's working as it should be. I'll also be happy to discuss a goodwill gesture for the hassle we've caused by the delay.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team