Broadband
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Broadband
28-09-2020 9:50 AM
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Re: Broadband
28-09-2020 10:48 AM
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This topic has been moved from General Chat to My Orders.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Broadband
02-10-2020 3:26 PM
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I would like to cancel my plus net account as the money was taken out of my account nearly a month ago with nothing to show for it. I am so angry as need to work from home and have no option to do this. I have never had customer service this poor.
Re: Broadband
04-10-2020 1:52 PM
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Thanks for getting in touch @Jtolmoe
I'm really sorry for the delay. I can see you've since rang our provisions team and we've progressed your order. I can confirm your services are due to go live on 09/10/20 before midnight, you should receive your new router before then too.
I'll follow things up with you the next working day after the 12/10/20 to make sure everything's working as it should be. I'll also be happy to discuss a goodwill gesture for the hassle we've caused by the delay.
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