Broadband upgrade to fibre unlimited problem

[#1]

I've posted previously but it was a bit garbled,so a new post  i'm afraid.

From 13th May supposed to be getting fibre 38-40mb (still getting  anything from16-18mb at the moment)

New router in and on, filter and cable changed too.

Speed checks show that it's now BT providing not PlusNet (I know they're the same )

Is there anything else that I need to do ?

Tried ringing and not getting anywhere and don't do Twitter.

Thanks in advance

[#2 · Accepted solution]

Ok now , Openreach hadn’t connected , received a call from engineer and seems to be all set up . Note to self...Patience is a virtue 😀