Broadband still not activated
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Broadband still not activated
- « Previous
-
- 1
- 2
- Next »
Re: Broadband still not activated
01-01-2022 9:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is the number on the fault reporter the same as that reported by 17070?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband still not activated
01-01-2022 11:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband still not activated
02-01-2022 6:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Definitely one for the Help Team, then.
Re: Broadband still not activated
02-01-2022 8:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband still not activated
02-01-2022 8:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband still not activated
02-01-2022 8:52 AM - edited 02-01-2022 8:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Migration from Sky requires in exchange work - not unknown for that to go wrong in BTOR’s process of “recovering” the line.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband still not activated
02-01-2022 8:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks a lot for getting in touch on our Community Forum @rebeccahomer and I'm extremely sorry to hear about the delays that you've had with the provision of your services. We don't anticipate any issues when placing orders, which is why your committed activation date fell on 31/12/2021.
We ourselves in the Social Media Team were also offline yesterday, which is why we've only just picked this up now.
Anyway, the engineer found a fault on the line during the installation, which they were unable to resolve, they've therefore raised an activity on the order, which will be picked up by one of Openreach's CSNO (multi-skilled) engineers. I've been in touch with them this morning and have been informed that they're assigned to complete the external work by 05/01/2022.
I've popped the open complaint into my personal workflow, so you can both view and comment on the open ticket for direct comms with myself here.
Re: Broadband still not activated
02-01-2022 9:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband still not activated
02-01-2022 9:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to me @rebeccahomer
Engineers usually head back to the exchange once the internal installation is complete, so they may have then located the fault on the line, it's hard to know exactly on our side.
I myself used to work in the Provisioning Department, which is why I've been able to chase it up for you, they're usually closed on Sundays
I understand the frustration caused by the delayed provision @rebeccahomer and can assure you that I'll be chasing this up on every review date provided by Openreach.
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Broadband still not activated