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Broadband still not activated

sarahfarr95
Newbie
Posts: 2
Registered: ‎28-12-2020

Broadband still not activated

An engineer came to connect my service nearly 3 weeks ago, and I received my router last week but I still have not received a message that my broadband has been activated. How long should I expect this to take? Thanks
6 REPLIES 6
jab1
Seasoned Hero
Posts: 9,319
Thanks: 3,070
Fixes: 103
Registered: ‎24-02-2012

Re: Broadband still not activated

Welcome to the forums, @sarahfarr95 . It may not work, but have you tried plugging the modem/router in and seeing what happens? The 'you are connected' emails do have a habit of not being generated/disappearing.

John
sarahfarr95
Newbie
Posts: 2
Registered: ‎28-12-2020

Re: Broadband still not activated

Hi John, thanks for the response. I had tried plugging it in before and the broadband light was flashing green, but could be worth trying again?
jab1
Seasoned Hero
Posts: 9,319
Thanks: 3,070
Fixes: 103
Registered: ‎24-02-2012

Re: Broadband still not activated

Nothing to lose, @sarahfarr95 . What were the other lights doing?

John
Strat
Moderator
Moderator
Posts: 30,999
Thanks: 3,670
Fixes: 553
Registered: ‎14-04-2007

Re: Broadband still not activated

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 96.0.1 (64-bit)


Thrall
Seasoned Pro
Posts: 568
Thanks: 115
Fixes: 23
Registered: ‎28-09-2020

Re: Broadband still not activated

A flashing broadband light on the router means that the there’s no sync to the exchange which may be that engineering work hasn’t been complied yet. 

View closed tickets by logging into your account here https://www.plus.net/wizard/?p=search can you see any indication of an activation date?

jab1
Seasoned Hero
Posts: 9,319
Thanks: 3,070
Fixes: 103
Registered: ‎24-02-2012

Re: Broadband still not activated

Thanks for that, @Thrall . I knew there was a reason for that, just couldn't remember it and got side-tracked before I checked for the answer.

John