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Broadband still not activated

natho49
Newbie
Posts: 2
Registered: ‎25-07-2019

Broadband still not activated

HI,

 

I switched from Talktalk to Plusnet at the beginning of June but broadband is still not activated. The phone line has been activated but broadband not yet. I keep getting told a deadline that it'll be done but then that comes and goes with no progress. How long should it be?

 

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 448
Thanks: 43
Fixes: 18
Registered: ‎06-08-2018

Re: Broadband still not activated

Hi @natho49,

 

Thanks for getting in touch.

 

I'm sorry about the delay you have experienced with the broadband, I appreciate we should have kept you informed as to the order progress. Please accept my apologies for this.

 

I've looked into this for you and responded here.

 

Let us know if you need anything further.

 

Thanks - LF

 

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 448
Thanks: 43
Fixes: 18
Registered: ‎06-08-2018

Re: Broadband still not activated

Further to our last response.

 

I can now confirm an installation date for your broadband order here.

 

Let us know if you need anything further.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 448
Thanks: 43
Fixes: 18
Registered: ‎06-08-2018

Re: Broadband still not activated

Hi @ natho49,

 

Thank you for your patience as your order was completed.

 

I have sent you an update here.

 

Let us know if you need any further assistance.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team