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Broadband still not activated

Where
Hooked
Posts: 6
Thanks: 1
Registered: ‎08-12-2018

Broadband still not activated

My broadband was due to be activated on the 3rd, it wasn't so I called. They said that there has been a problem and that it will be activated no later than the 6th. It still wasn't activated on the 6th so I called again, I was then told it will actually be the 7th. Its now the 8th and I'm still without a connection and I haven't heard anything from plusnet. I don't want to have to spend another hour waiting on hold to be told 'tomorrow' again. 

 

 

I've had no Internet since the original activation date and it's now literally costing me money as I work from home and I'm having to use mobile data. 

 

What is going on with my order, why has it not been activated yet? 

10 REPLIES 10
Plusnet Help Team
Plusnet Help Team
Posts: 178
Thanks: 19
Fixes: 12
Registered: ‎06-08-2018

Re: Broadband still not activated

Hi there,

 

I'm sorry to hear about the issues you're currently experiencing.

 

I have updated a ticket on your account regarding your query. You can view this here

 

Please get in touch if you have any further questions.

 

Thank you,

 

Aisha

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Aisha Khan
 Plusnet Help Team
Where
Hooked
Posts: 6
Thanks: 1
Registered: ‎08-12-2018

Re: Broadband still not activated

Still not activated despite being told it was completed yesterday and would be live by midnight 

Plusnet Help Team
Plusnet Help Team
Posts: 667
Thanks: 88
Fixes: 35
Registered: ‎23-01-2018

Re: Broadband still not activated

Hi @Where

 

Please accept my sincerest apologies for the delay in activation. 

 

Can you please check your service now by switching your router off for around 60 seconds and the restarting it. 

 

If this doesn't work please get back to us and we will investigate further. 

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
Where
Hooked
Posts: 6
Thanks: 1
Registered: ‎08-12-2018

Re: Broadband still not activated

Still no connection, though I think something happened for a second while I was away because my antivirus now says its out of date
Where
Hooked
Posts: 6
Thanks: 1
Registered: ‎08-12-2018

Re: Broadband still not activated

Funny and frustrating that only now on Sunday evening have I received a text message saying a router has been mailed out to me. A week after it was meant to go live, and I didn't even ask for one.
Plusnet Help Team
Plusnet Help Team
Posts: 1,047
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: Broadband still not activated

Hi @Where, I am sorry that you are having issues.

 

It looks like a fault has since been raised, we should have an update back from the suppliers within the next 48 hours. I'm really sorry for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Where
Hooked
Posts: 6
Thanks: 1
Registered: ‎08-12-2018

Re: Broadband still not activated

Received a call from Open Reach saying they've fixed it and there was a disconnect at the exchange. Yet I still have no Internet. I've tried 3 different routers including the one that was sent to me by Plusnet.
Plusnet Help Team
Plusnet Help Team
Posts: 14,265
Thanks: 4,441
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Registered: ‎21-04-2017

Re: Broadband still not activated

From what I can see it looks like you're back online since making this post:

Everything working now as you'd expect?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Where
Hooked
Posts: 6
Thanks: 1
Registered: ‎08-12-2018

Re: Broadband still not activated

Yes it's working now, thanks Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 1,111
Thanks: 109
Fixes: 50
Registered: ‎06-08-2018

Re: Broadband still not activated

No worries @Where, thanks for letting us know its running correctly. Please do let us know if there is anything else we can help you out with.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team