Broadband still not activated
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Broadband still not activated
Broadband still not activated
06-10-2020 10:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My broadband is still not activated despite being promised it would be by midnight last night.
Very disappointed that I can't get through to anybody to understand what's going on let alone resolve it.
I work from home and really need this activating ASAP.
Any help, anyone?
Activation message not received - and after midnight
06-10-2020 12:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Broadband not activated before midnight
06-10-2020 9:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not a good look for a new customer.
Re: Broadband still not activated
06-10-2020 11:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have exactly the same issue and the number I called told me no one could answer so there is no way to ask for help. Commenting to see if they come back to you with an answer - fingers crossed!
Re: Broadband still not activated
06-10-2020 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I even rang up last night to check that broadband would be activated before midnight and was told it would be.
Phone line is activated, just not the broadband.
There's an Internet connection there running about 25MB, I literally just need it activating!
If there's a fix I'll post it here, but I expect we'll actually need to get hold of someone.
You expect a delay due to COVID etc, but not a completely unresponsive customer service.
Re: Broadband still not activated
06-10-2020 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
Several topics from on one subject from same OP merged.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Broadband still not activated
06-10-2020 1:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm in a similar situation, BT Openreach engineer came today and activated the connection, but the broadband isn't live while the phone line appears to be active but with the wrong number. The engineer said that there was nothing more to be done from BT's end.
Amazingly I got through to Customer Service eventually. They claim that BT still has to check and confirm that the line is working okay. Sounds like buck passing. I don't know if or when the service will be activated. Almost impossible to get through via phone, online chat unavailable, they don't respond to online service tickets or update the My Account pages to provide any useful information.
It's now 4 weeks since I signed up, and Plusnet messed up my order from the beginning. While Covid is creating problems for everyone, this meltdown in customer service must mean poor management and bad planning.
Re: Broadband still not activated
06-10-2020 2:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I managed to get through to customer services eventually and was told that Openreach are still activating the line, and that they've spoken to them and it should be "in the next hour" but could be up to midnight again. They said they were confident it was working, everything was sorted and would be activated today, but that's what they told me yesterday.
Of course, this has now been over 4 hours ago and no sign of it being activated.
I'm not holding my breath that it gets activated by midnight, I expect the same thing and I'll have to have the pain of contacting someone again tomorrow.
Re: Broadband still not activated
07-10-2020 5:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I received a phone-line-is-activated text message from plusnet yesterday but I can't make or receive calls on the new land line. And no broadband text message or line activation despite being promised that it would happen yesterday. 😧
Re: Broadband still not activated
07-10-2020 6:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
An update for others in a similar predicament...
Broadband had still not been activated on the second day after it was meant to have been (despite being told it would twice).
I've spoken with the customer support team who have said it's an Openreach problem and they've tried to get it resolved but can't, I was told it would be another 24-48 hours (!) before my broadband would now be activated.
We're on 24h now and still no activation. I'm not holding my breath for tomorrow either.
Re: Broadband still not activated
07-10-2020 6:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok my activation day is today 😞 nothing has been activated yet but am checking and will until 1159:59 !!
Re: Broadband still not activated
07-10-2020 7:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
FYI has just been activated ! Yaayyy I have internet !!
Re: Broadband still not activated
07-10-2020 8:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
An update. My broadband is now working AFTER I called customer service yet again. Apparently, the line didn't get activated automatically as it should have due to some error in their process, and the agent fixed it manually then and there. There's still a problem with my phone line - tested with 2 phones now - and they will send out another engineer & agreed that I would not be charged for this unless it was specifically a problem with my phone(s) (which were working fine until the switch).
So to sum up, in my case, broadband non-activation was a Plusnet error, not BT openreach problem, If you are still awaiting activation, it's worth calling again to check.
Re: Broadband still not activated
07-10-2020 9:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My Internet is now working too - I got a notification about 7pm tonight.
Seems to have done it automatically, but looks like others needed to call customer service once again!
Re: Activation message not received - and after midnight
09-10-2020 12:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Broadband still not activated