Broadband still not activated, no communication and unable to reach customer service.

[#1]

Can someone please advise me what to do, I signed up on the 18th of July for line and fibre broadband. Line connected 2 days later but nothing with broadband. I called last week (1 hr 40 mins on hold) after call they sent out router and said I’d get go live date sent within 72 hours. That was a week ago and still nothing. I’ve tried calling but keep being cut off. I’m not sure what to do from here. Right now I want to cancel and go elsewhere but not sure how to go about it if I can’t speak to anyone!

Thanks, Lisa

[#2]

I've had similar issues. Sky handed the line over on the 21st of July, but nobody had noticed my account was on hold. Got the router sent out after 2x 1 hour+ phone calls. Made a 3rd hour long phone call on Monday, and have had a text today saying I will be connected by midnight on the 13th!

[#3]

I’m still none the wiser, I’ve tried to call 4 times today and just got an automatic response saying call numbers where high and to call back another time. At a loss on what to do. I hope yours is connected successfully

[#4]

I'm.in the same boat...
I even posted on here and had no reply either.
I was disconnected a week ago and have spent almostv2hrs a day since then trying to speak to someone.
Finally did today to be told that if you ordered between 12th and 22nd July there was a problem that basically said call closed and nothing happens!
I had to buy unlimited data sim in order to work from.home!
I did get a seemingly very helpful lady today though so I'm hopeful.we may make progress now.
I hope you manage to get through to someone soon.