Broadband ordered - now the silence??

[#1]

I ordered broadband on the 27th October 2018,  My 1st payment has been taken however I have been given no updates whatsoever as to when I should be expecting my broadband to go live?  My router hasn't arrived either.

Please, can you let me know what is going on as I picked plus.net on the good feedback I had read, and as of yet I must say i haven't been too impressed with the lack of anything happening from your side other than taking my payment?

[#2]

I'm really sorry to hear that you haven't had any updates regarding this.

From reviewing your account it appears that due to a system issue your orders weren't placed automatically.

I've done this for you now and we'll confirm the transfer date as soon as possible

[#3]

Not the best of start really?  I ordered this last month so again I am still in the dark as to now knowing when I can expect the router, activation etc 

[#4]

I agree and we're really sorry for the poor start to things with us. I've just added a query to your account to confirm the date that the services are due to transfer over to us: https://www.plus.net/wizard/?p=view_question&id=184803855 - Adam