Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
Hi, I received a confirmation email that my broadband order is ready (as my old internet disconnected this morning).
However there is no internet. The hub is using firstname.lastname@example.org and if I change it to my details, the light goes red and is unable to connect.
I've tried using the pin in the back to reset, still nothing.
Go to the fix.
Never mind, I fixed it - I had to reset my password online, and use the new password on the hub. Even though the old password was correct (I had to enter the old one to reset anyway so...)