Broadband order issue
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Broadband order issue
19-03-2018 9:21 PM
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I ordered my broadband package on the 5th of March and I have been debited the full annual line rental charge on the 6th. It has been 11 working days and this evening I have spoken with customer services telephone team to check what is happening as I have not received any communication as to updates on my broadband router delivery. They have informed me that part of my order did not go through and I need to speak to the Provisioning team. After 90 mins holding I have given up. Can a Plusnet member of staff PM me with a solution and if not a refund the amount I was charged for the line rental and I will find an alternative providor.
Thanks,
Re: Broadband order issue
20-03-2018 10:00 AM
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Hi there, I've checked your order and I'm sorry to see that the request to activate the line was rejected . It looks to be down to an issue with how the address is listed on your account.
I've placed a new order to bring the line over to us which should complete within the next couple of days, as soon as it does I'll get a broadband order placed.
Sorry for the delay and I'll keep you posted.
Re: Broadband order issue
22-03-2018 11:40 AM
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Adam,
Thanks for coming back. Has there been any update on the broadband line and when can I expect to receive the router?
Re: Broadband order issue
22-03-2018 1:29 PM
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