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Broadband order canceled

Newbie
Posts: 1
Registered: 2 weeks ago

Broadband order canceled

I received an email from plusnet saying:

Dear x,

Account username: x

We can confirm that your order for Home Phone has now been cancelled.

Should you wish to sign up for our Home Phone service in the future, you can do so though our website -
https://www.plus.net/upgrade_process.html

I have just moved into the property. This is the 2nd time it was canceled without my consent, the first time I did not receive an email and when I rang I was advised to re-place my order. After replacing my order it has been canceled a second time, when I received the above email. I can't contact customer services on sunday other than on here(!). My first order was over a month ago. Please resolve this ASAP.