Broadband not working yet
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Broadband not working yet
29-06-2017 5:21 PM
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Re: Broadband not working yet
29-06-2017 6:33 PM
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Welcome to the community forums @Ty243,
I'm sorry to hear you're experiencing problems with your connection following your orders completing.
Testing your line is indicating a potential problem within the property and our suppliers are requesting we book an engineer to proceed with a fault report.
Before we do this, we'd like to try and rule out problems that could cause the appointment to become chargeable.
Please could you confirm your router is connected directly to the master socket within your property via a microfilter? (Please not if you have a pre-filtered socket, you would not need to use a microfilter and this could cause problems)
If you are already connected via the master socket, it may be worth removing the faceplate from your socket and connecting directly to the test socket. More information on how to do this can be found here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If you continue to experience problems while connected via the test socket, please could you respond to the fault ticket on your account with the requested information here: https://www.plus.net/wizard/?p=view_question&id=152492006
Once you've replied to the ticket, please drop us a reply here letting us know and we'll get an appointment booked in for you.
Thanks.
Re: Broadband not working yet
29-06-2017 6:44 PM
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Re: Broadband not working yet
29-06-2017 7:28 PM
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Thanks for that. It took a little longer than expected, however following a conversation with our suppliers, an appointment has been confirmed for you.
Hopefully all goes well with the appointment for you.
Re: Broadband not working yet
29-06-2017 9:22 PM
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Re: Broadband not working yet
30-06-2017 10:56 AM
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Re: Broadband not working yet
30-06-2017 6:17 PM
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Re: Broadband not working yet
01-07-2017 4:23 PM
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Re: Broadband not working yet
02-07-2017 11:26 AM
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Re: Broadband not working yet
02-07-2017 7:07 PM
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Re: Broadband not working yet
03-07-2017 10:12 AM
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I am very sorry to see you've decided to cancel your account. I've reviewed the fault report and it looks like our suppliers rejected the appointment they booked because of an open phone fault (even though there isn't one).
I'd like to wish you all the best with your new provider.
Anoush
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