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Broadband not updated to firbe superfast

Rupert2
Newbie
Posts: 1
Registered: ‎09-07-2020

Broadband not updated to firbe superfast

Hi, I ordered fibre broadband with a connection date of 7th July. The router arrived yesterday, 8th July, but I've not been told when the changeover will occur following late delivery.. Is there a way to find out? Working from home at the moment and an unexpected downtime would be difficult! Disappointing, and frustrating, that neither online chat or phone call available. Thanks, Rupert

1 REPLY 1
Strat
Moderator
Moderator
Posts: 30,219
Thanks: 3,230
Fixes: 495
Registered: ‎14-04-2007

Re: Broadband not updated to firbe superfast

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)