I recently upgraded from standard broadband to fibre I was told an engineer just needed to connect me at the phone exchange over a week later this still hasn't happened. On Friday a phone engineer turned up at my house saying he needed to fix a fault on my line one which I had no idea even existed. He fixed the line at the pole but said he's not sure how I will get fibre as my line is a normal phone line and not a fibre one. I had no idea what he ment so have tried ringing plusnet customer services I was on hold for an hour and twenty minutes before giving up. This is absolutely ridiculous. I have a one year old child I can't be stuck on the phone for nearly an hour and a half. I have my fibre router I had an email saying it had been activated then to be told it wasn't activated now to be told by a phone engineer I can't even get it yet trying to get anyone to actually just sort my flamingo broadband once and for all is just proving impossible.
Moderator's note by Mike (Mav): This thread is now in the appropriate board.
Forum Moderator and Customer Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain He who feared he would not succeed sat still
