Broadband not activated

[#1]

My broadband was due to be activated yesterday and this has not happened. My phoneline has transferred but I've had no updates on the broadband. How can I get this working asap?

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to My Order

[#3]

Hi @Sjratkinson 

Welcome to the forums! 

I can see that your service went active roughly 2 hours ago (almost at the same time as you making this post) as you called our service lines. 

Apologies for any inconvenience this caused you. 

Kind Regards, 

MoR

[#4]

I now haven't received my email to apply for my £65 Reward card. Are the issues linked? I'd like my email asap.

[#5]

Thanks for getting in touch.

From what I can see you should receive the e-mail in the next 24 hours.

Let us know if this isn't the case