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Broadband not activated loss of service

Newbie
Posts: 1
Registered: ‎16-09-2020

Broadband not activated loss of service

Broadband due to go live yesterday 15th, switch from Sky.
Sky disconnected at 08.00am, it's now 23 hours later and Plusnet has not connected my broadband. Online BroadBand troubleshooter gives an error response, live chat offline and phone lines offline,
I was not notified that there would be any loss of service, plusnet have not contacted me at all.
Please assist
3 REPLIES 3
Moderator
Moderator
Posts: 30,086
Thanks: 3,183
Fixes: 488
Registered: ‎14-04-2007

Re: Broadband not activated loss of service

Moderators Note
This topic has been moved from Plusnet Feedback to My Order.

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)

Newbie
Posts: 3
Registered: ‎08-09-2020

Re: Broadband not activated loss of service

See my post, I have had a similar experience. Hopefully you haven't lost an important land-line number.
Rising Star
Posts: 63
Thanks: 25
Registered: ‎02-10-2020

Re: Broadband not activated loss of service

I'm in the exactly the same situation. Switched from Sky on 7 Sep, Sky cut me off on 7 Sep, it's now 2 Oct and still no broadband!!!

So far I've spent 260 mins on the phone with customer service, seem to get a different response from them every single time. However, it's always a variation on "Openreach haven't done it".

I'm staggered that Plusnet are so happy to allow Openreach to simply not resolve this issue when they claim to have escalated it on 5 different occasions.

Any tips on getting this resolved?