Broadband not activated loss of service
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Broadband not activated loss of service
16-09-2020 6:54 AM
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Sky disconnected at 08.00am, it's now 23 hours later and Plusnet has not connected my broadband. Online BroadBand troubleshooter gives an error response, live chat offline and phone lines offline,
I was not notified that there would be any loss of service, plusnet have not contacted me at all.
Please assist
Re: Broadband not activated loss of service
16-09-2020 2:27 PM
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This topic has been moved from Plusnet Feedback to My Order.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Broadband not activated loss of service
17-09-2020 1:12 PM
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Re: Broadband not activated loss of service
02-10-2020 2:51 PM
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I'm in the exactly the same situation. Switched from Sky on 7 Sep, Sky cut me off on 7 Sep, it's now 2 Oct and still no broadband!!!
So far I've spent 260 mins on the phone with customer service, seem to get a different response from them every single time. However, it's always a variation on "Openreach haven't done it".
I'm staggered that Plusnet are so happy to allow Openreach to simply not resolve this issue when they claim to have escalated it on 5 different occasions.
Any tips on getting this resolved?
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