Broadband not activated loss of service
Sky disconnected at 08.00am, it's now 23 hours later and Plusnet has not connected my broadband. Online BroadBand troubleshooter gives an error response, live chat offline and phone lines offline,
I was not notified that there would be any loss of service, plusnet have not contacted me at all.
Re: Broadband not activated loss of service
I'm in the exactly the same situation. Switched from Sky on 7 Sep, Sky cut me off on 7 Sep, it's now 2 Oct and still no broadband!!!
So far I've spent 260 mins on the phone with customer service, seem to get a different response from them every single time. However, it's always a variation on "Openreach haven't done it".
I'm staggered that Plusnet are so happy to allow Openreach to simply not resolve this issue when they claim to have escalated it on 5 different occasions.
Any tips on getting this resolved?