Broadband live but no router.

[#1]

My broadband and phone were switched yesterday, but i haven't yet received my router so now without broadband. Have had a text to say it's in the post but the broadband tracker says it's not yet dispatched. Switchover was meant to be seamless but so far not so much. Can you confirm if the router has been dispatched?

[#2]

Hello @FionaC, I am sorry to hear about the issues you are having. This is certainly not what we expect our customers to experience and isn't a great first impression. I have looked over the account and can see your router is currently processing and awaiting dispatch - should be dispatched shortly. Let us know here once you've received it so we can get a refund sorted for you.

[#3]

Should be dispatched soon isn't really inspiring confidence and definitely not a great first impression. Any idea when I'm likely to have an internet connection again?

Fiona

[#4 · Accepted solution]

Router has just turned up and now online. 😎

[#5]

Hi @FionaC

Thanks for letting us know and I'm glad everything is up and running for you.

Please let us know if you need assistance with anything in the future.

Regards,