cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband has not been activated

FIXED
Danielledelina
Newbie
Posts: 3
Registered: ‎03-10-2023

Broadband has not been activated

My broadband was supposed to be activated yesterday but has not been.
Does anyone know how long this could take? A household in the middle of nowhere so even mobile data does not work very well and children need it for homework.
7 REPLIES 7
jab1
Legend
Posts: 19,191
Thanks: 6,306
Fixes: 290
Registered: ‎24-02-2012

Re: Broadband has not been activated

@Danielledelina Welcome to the forums. Is this FTTC or Full Fibre?

John
Danielledelina
Newbie
Posts: 3
Registered: ‎03-10-2023

Re: Broadband has not been activated

FTTC is the one I think anyway 🤦‍♀️
jab1
Legend
Posts: 19,191
Thanks: 6,306
Fixes: 290
Registered: ‎24-02-2012

Re: Broadband has not been activated

OK. What colour is the Hubs light?

John
Danielledelina
Newbie
Posts: 3
Registered: ‎03-10-2023

Re: Broadband has not been activated

They are orange
jab1
Legend
Posts: 19,191
Thanks: 6,306
Fixes: 290
Registered: ‎24-02-2012

Re: Broadband has not been activated

Assuming you are using a Hub2, are they solid or flashing? If solid, try rebooting the Hub.

John
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Broadband has not been activated

Fix

Hey there @Danielledelina let me have a look for you. I'm going to send a PM and I need you to reply with your username,

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 29,724
Thanks: 6,593
Fixes: 1,485
Registered: ‎11-01-2008

Re: Broadband has not been activated


Moderators Note


This topic has been moved from Broadband to My Order

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'