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Broadband going live

Noemi
Newbie
Posts: 3
Registered: ‎15-10-2018

Broadband going live

Hello,

Placed order for broadband and phone on the 22nd of September. Got the phone line going 3 weeks afterwards. After requesting an update on my order here, been told going live for the broadband was 23, than 24th of October. Got the router last week and waited yesterday for some information on line activation but got nothing. Could somebody please check what's going on?

Thanks in advance!
1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Broadband going live

Sorry to hear your broadband service isn't working yet.

It looks like this is due to your order being stuck due to a open exception on the line. They've raised a bridge case to get the order moving and we should know more by the 30th

I've raise a ticket on your account to track this which you can view by going here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team