Broadband due to be activated yesterday but nothing

[#1]

Switching ADSL broadband from Sky, recieved an email on 21st Oct stating that my broadband would be activated on 4th Nov.
Sky cut off my service on the 3rd.
The phone line appears to be working but no broadband as yet. Tried to contact customer service, but the online chat doesn't seem to work and I don't have time to wait on the phone.
When signing up I was led to believe that my service would not be interrupted when switching. Not impressed.

[#2 · Accepted solution]

Hi there.

I'm sorry to hear you're without a service now. It looks like the adviser that put your order through to Openreach didn't add the order references to the automation logs so your account activates automatically.

I'm just doing this now so you should be able to connect in a few moments.

Sorry for any inconvenience caused.