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Broadband due to be activated yesterday but nothing

FIXED
Anthonative
Newbie
Posts: 1
Registered: 05-11-2017

Broadband due to be activated yesterday but nothing

Switching ADSL broadband from Sky, recieved an email on 21st Oct stating that my broadband would be activated on 4th Nov.
Sky cut off my service on the 3rd.
The phone line appears to be working but no broadband as yet. Tried to contact customer service, but the online chat doesn't seem to work and I don't have time to wait on the phone.
When signing up I was led to believe that my service would not be interrupted when switching. Not impressed.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,157
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Broadband due to be activated yesterday but nothing

Fix

Hi there.

I'm sorry to hear you're without a service now. It looks like the adviser that put your order through to Openreach didn't add the order references to the automation logs so your account activates automatically. Sad

 

I'm just doing this now so you should be able to connect in a few moments.

Sorry for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team