Broadband did not activate, it was supposed to activate yesterday
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Broadband did not activate, it was supposed to activate yesterday
11-07-2021 7:10 AM
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Re: Broadband did not activate, it was supposed to activate yesterday
11-07-2021 7:50 AM
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@Shabarank Welcome to the forums. I assume you have tried to access the internet - what is displayed when you do? Is this an FTTC installation?
Re: Broadband did not activate, it was supposed to activate yesterday
11-07-2021 8:05 AM
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Re: Broadband did not activate, it was supposed to activate yesterday
11-07-2021 8:10 AM - edited 11-07-2021 8:11 AM
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So, you are on an ADSL connection - which router do you have? No guarantees this will work, but it is worth a try. Factory reset the router by pressing a paperclip or similar into the reset hole on the back/underside of the router, keep it closed for at least 30 seconds, then release it and let it reset itself.
Do you have a laptop/desktop computer?
Re: Broadband did not activate, it was supposed to activate yesterday
11-07-2021 11:21 AM
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Thanks for your post @Shabarank and welcome to our Community Forums.
I'm sorry to see your transfer order hasn't completed as we'd expect. We haven't emailed you confirmation your broadband's ready to go, so your router won't work yet. I've checked your order with and I can see that due to a lack of engineer availability, an engineer hasn't been out to the exchange yet to activate our services.
I've chased this up with our suppliers helpdesk, discussing this with one of their team managers and I've been advised they've escalated your order with the relevant people and an engineer should be going out tomorrow.
I can't 100% guarantee that this will happen as there may be last minute changes if there's a shortage of engineers tomorrow, but we'll keep an eye on this for you and update you as soon as we know more.
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