Broadband connection
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Broadband connection
03-06-2018 1:28 PM
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Re: Broadband connection
03-06-2018 3:11 PM
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Moderator's note:
Moved from Fibre Broadband to My Order.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Broadband connection
04-06-2018 11:48 AM
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Hi Michael I'm Ollie.
After checking your account we have been providing updates via ticket for you here
Should you have any further questions please feel free to get back in touch.
Thank you.
- Ollie
Re: Broadband connection
04-06-2018 12:22 PM
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Thanks for the update.
I see that activation is now expected for 12 June 2018, working off 10-14 working days rather than the previously advised 5-7.
Is there any way to make this sooner? I work from home a lot and will have highly increased expenditure due to having to use my phone as a hotspot.
Thanks,
Michael.
Re: Broadband connection
04-06-2018 5:34 PM
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Thanks for getting back to me Michael I really appreciate your patience.
I wish there was a quicker way Michael but we genuinely provide the earliest dates our suppliers provide ourselves.
If you have any further queries give us a shout and we'll be more than happy to help.
Thanks.
Re: Broadband connection
04-06-2018 11:56 PM - edited 04-06-2018 11:58 PM
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Do business grade services - which are more appropriate for home workers (as such activity infringes residential service T&Cs) - get preferential installation services as well as care level 2 repairs?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Broadband connection
05-06-2018 11:31 AM
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Hi Townman,
For broadband, the service level is the same as with residential customers, but business customers do have an option to add enhanced care which is explained over here: https://www.plus.net/help/my-account/about-enhanced-care/
Let me know if if I can help with anything else.
Thanks.
Re: Broadband connection
05-06-2018 2:33 PM
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My question here was more related to install times. The user is looking for a quicker installation because they have a business use need. If they subscribed to a business grade service would / might it be installed quicker than a residential grade service?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband connection
05-06-2018 3:17 PM
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Hi Townman,
Although there is a slight difference in time frames we get for new line installs between residential and business accounts we rarely would see the benefit the earlier date would give as engineer availability is the deciding factor.
In regards to the broadband side of things there's no difference across both account types in terms of installing the service and again is largely dependent on engineer availability in the area.
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