Broadband connection failure
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Broadband connection failure
11-12-2017 1:36 PM
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Her is my amazing Plusnet experience encapsulated in an email to the Plusnet CEO to which I have had no response!
Dear Mr.Baker, here is what your company has done to me!
Re: Broadband connection failure
12-12-2017 12:48 PM
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Sorry to hear of your experience.
I can see your email to our CEO has been received. A case handler has been assigned from our complaints team who will be contacting you soon. Please accept my apologies for any inconvenience caused.
Re: Broadband connection failure
12-12-2017 1:05 PM
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Thanks but she contacted me over 3 hours ago and was coming back to me to explain why you never came back to me for a week with a connection date after you arranged for my current supplier to cut me off. Your parent company apparently couldn't supply the engineers for 13th Dec! Christmas holidays have been given as the excuse as to why your company couldn't fulfil orders taken on Black Friday ( in November)- the biggest shopping day of the year, Surely no-one who ordered things on that date would be happy to be told a full week later that the suppliers( your parent company) couldn't or wouldn't fulfil the order until 6 weeks after ordering it! I have only been told today that I wouldn't be cut off - I have been worrying like this since 6th December because of your company! But your lady thinks you have done no wrong, well that was about 3 hours ago now - suppose she's at lunch, who knows. But it will have to be a good excuse as to why you took a week to tell me the installation date after you said you would contact me in 48 hours
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