Broadband connected but no internet
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11-06-2018 2:05 PM
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Broadband connected but no internet, Blue light is on. tried to change details from setup@plusdsl.net to my username/password. still didn't work.
Thank you
Fixed! Go to the fix.
11-06-2018 2:26 PM
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Thanks for getting in contact @majicem
I'm sorry to hear you've been unable to connect to the internet. It appears your order hadn't fully activated on our side so I've manually activated the account for you now. Can you try re-setting your router as you should now find you are able to connect to the internet.
Let us know if you experience any issues.
Re: Broadband connected but no internet
11-06-2018 2:47 PM
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Thank you very much!!
Re: Broadband connected but no internet
08-09-2018 11:36 AM
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I have exactly the same problem, the blue light is on, the hub says it's connected, configured as setup@plusfsl.net My laptop says I have internet access and I can ping the DNS servers from CMD prompt but all web sites are unreachable.
This was working ok until I changed my password yesterday, I've since changed it back and done multiple router resets, but still no joy. Any ideas ?
Re: Broadband connected but no internet
09-09-2018 9:31 PM - edited 09-09-2018 9:32 PM
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Hi @AndySA
Sorry to hear of the problems you've had with your connection.
I believe you've called in and you're up and running again now?
Re: Broadband connected but no internet
on 10-09-2018 8:18 AM - last edited on 10-09-2018 2:04 PM by Strat
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Hi,
Thanks for getting back to me.
yes, I called the support line and [CSA Removed] was able to look into my problem and fix it within half an hour.
He said there was a problem with the account and that maybe it hadn't been switched over completely from the old ISP, but he's sorted it out and I've been up and running ever since, so very happy now:-)
Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.
Re: Broadband connected but no internet
10-09-2018 1:59 PM
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