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Broadband coming active in 5 days and no router dispatch message

Newbie
Posts: 4
Registered: ‎12-11-2018

Broadband coming active in 5 days and no router dispatch message

As the subject states I've received a text saying broadband to be active by midnight on Saturday but I'm still yet to receive any notification of my router being delivered. Is this normal? Concerned my router won't arrive. Will have been a two and a half week wait on Saturday.
3 REPLIES 3
Superuser
Superuser
Posts: 3,990
Thanks: 2,417
Fixes: 16
Registered: ‎10-04-2007

Re: Broadband coming active in 5 days and no router dispatch message

Routers are usually despatched on a JIT (Just In Time) policy, so expect it on Fri / Sat.

 

Plusnet Help Team
Plusnet Help Team
Posts: 852
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Registered: ‎24-04-2017

Re: Broadband coming active in 5 days and no router dispatch message

Hi @Stuartdg and welcome to the Community Forums.

What @MauriceC said is spot on, however I've gone onto your account and gave the order a little nudge so the router should be with you in the next few days.
If there's anything else we can help with please do let us know.

 Ben Devine
 Plusnet Help Team
Moderator
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Re: Broadband coming active in 5 days and no router dispatch message


Moderators Note


This topic has been moved from Fibre to My Orders

 


 

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