Broadband coming active in 5 days and no router dispatch message

Stuartdg · ‎12-11-2018

As the subject states I've received a text saying broadband to be active by midnight on Saturday but I'm still yet to receive any notification of my router being delivered. Is this normal? Concerned my router won't arrive. Will have been a two and a half week wait on Saturday.

MauriceC · ‎10-04-2007

Routers are usually despatched on a JIT (Just In Time) policy, so expect it on Fri / Sat.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

BD · ‎24-04-2017

Hi @Stuartdg and welcome to the Community Forums.

What @MauriceC said is spot on, however I've gone onto your account and gave the order a little nudge so the router should be with you in the next few days.
If there's anything else we can help with please do let us know.

dvorak · ‎11-01-2008

Moderators Note

This topic has been moved from Fibre to My Orders

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Broadband coming active in 5 days and no router dispatch message

Broadband coming active in 5 days and no router dispatch message

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Re: Broadband coming active in 5 days and no router dispatch message

Re: Broadband coming active in 5 days and no router dispatch message