I have just moved into a new flat and signed up to Plusnet. After waiting 3 weeks, the engineer came on the 8th May to install my phone and broadband. I have not been able to access the internet at all. Not only that, but my phone will not work if it is plugged into the splitter and cuts off after approximately 35 minutes if I plug it directly into the telephone socket. I have spent hours trying to get through to Plusnet customer service (average wait times 30 minutes during the week). Today I spent over 2 hours waiting on the phone to try to speak to people, overall since 9th May, I believe I have spent more than 4 hours waiting on the phone.
I contacted my Landlord to ask if the previous tenant had broadband and telephone problems and I was advised that in the five years that they were, they were never advised of any problems.
I sincerely believe that the engineer who installed my telephone and broadband made a mistake and I have no service as a result. No in Plusnet seems to know what is wrong or what to do, but I do. I am fed up and if this is not sorted by 29th May, I will be cancelling my contract. I paid £81.00 for installation and nothing works.
