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Broadband and phone

srawson29
Newbie
Posts: 2
Registered: ‎22-03-2022

Broadband and phone

Will my broadband go live the same day as my phone as they was ordered together
4 REPLIES 4
jab1
Legend
Posts: 16,941
Thanks: 5,404
Fixes: 253
Registered: ‎24-02-2012

Re: Broadband and phone

@srawson29 They should do, but be aware the broadband can take up to midnight to fully configure and work properly.

John
srawson29
Newbie
Posts: 2
Registered: ‎22-03-2022

Re: Broadband and phone

Thank you
dvorak
Moderator
Moderator
Posts: 29,496
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: Broadband and phone


Moderators Note


This topic has been moved from ADSL Broadband to My Order

Customer / Moderator
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If it fixed it click 'This fixed my problem'
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Broadband and phone

Hey @srawson29, thanks a lot for getting in touch, and welcome to our Community Forum. In your case, @jab1 is correct and your phone and broadband orders will go live on the same day. Though for the benefit of others that might read this thread, this isn't always the case. 

If an address has been identified as a Silver Key Address, or even a Bronze Key that we need to manually build into the system, we'd place a WLR (phone) order first. Once the line and the phone service has been installed, we'd then place the broadband order based on the landline number that has been installed. Smiley 

 Adam
 Plusnet Help Team - Leeds