Broadband and phone order
I recently swapped from Virgin .. well attempted to swap .. my installation engineer came, left as there was a problem setting up the line 5 days ago ... I can't get through eiterh by chat or telephone, can't even get through to hold !! have used facebook messager ... have raise a support call via the web ... and have had nothing back, no update, no internet, no phone.
What more am I meant to do .. suggestions welcome .. so, so, mislead by their adverts around customer service 
Hello @shaoulpluscom,
I am sincerely sorry for experience you have had trying to get through and understand your concerns.
I have looked into the account and can see that you have spoken to a colleague, who has looked into this for you and responded here via the account.
Please don't hesitate to get back to us if you need any further assistance.
