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Broadband and phone order

Posts: 1
Registered: ‎03-10-2018

Broadband and phone order

I recently swapped from Virgin .. well attempted to swap .. my installation engineer came, left as there was a problem setting up the line 5 days ago ... I can't get through eiterh by chat or telephone, can't even get through to hold !! have used facebook messager ... have raise a support call via the web ... and have had nothing back, no update, no internet, no phone.


What more am I meant to do .. suggestions welcome .. so, so, mislead by their adverts around customer service Sad 

Plusnet Help Team
Plusnet Help Team
Posts: 1,836
Thanks: 392
Fixes: 87
Registered: ‎22-01-2018

Re: Broadband and phone order

Hello @shaoulpluscom,


I am sincerely sorry for experience you have had trying to get through and understand your concerns.


I have looked into the account and can see that you have spoken to a colleague, who has looked into this for you and responded here via the account.



Please don't hesitate to get back to us if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team