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Broadband and phone line not activated

Posts: 1
Registered: ‎25-06-2021

Broadband and phone line not activated



I recently signed up for Plusnet broadband. I've received my router and today got the notification that both my phone line and broadband were activated.

I've plugged in the router and phone however both are not working - there is no ring tone on the line. I am using the master socket and have even removed the face plate and tried the connection here - still no ring tone. It would seem my line has not been activated after all?

There are no other lines in the property.

I've waited two weeks already, if this can't be rectified ASAP then I shall have no choice but to exercise my right to cancellation and go with Virgin instead.


Posts: 29,234
Thanks: 6,542
Fixes: 1,474
Registered: ‎11-01-2008

Re: Broadband and phone line not activated

Moderators Note

This topic has been moved from ADSL Broadband to My Order 

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Broadband and phone line not activated

Hi @colinvet87


If a fault was found on your line, this would have been escalated to our technical Support Team, who will have raised this with our suppliers. However it appears that the account has now been processed for closure.

 Plusnet Help Team - Leeds